Our Services
We offer the following services for SAP ECC 6 and SAP S/4 Hana, in LATAM COUNTRIES
SAP localizations
We offer the SAP support to implement the latest legal requirements and regulations of LATAM Countries.
SAP AMS support
We offer support thru our Help Desk Ticketing System. The support is offered for SAP SD and SAP FICO and enhancements for e-Invoices, Payment Complement, e-Accounting,.requests.
sAP Enhancements
We offer enhancements for the following implementations: e-Invoices , e-Payment, e-Accounting, PAC-migration, PAC-communication upgrade, new e-invoice taxation requests.
Call Center Solutions
Automated call center where operators can be located at any country in LATAM.
We integrate projects including the following technologies DID of any country, SIP trunks, IVR and Cloud PBX.
In addition or independently we can implement and configure OTRS (open source ticketing system) for Incidents or ITSM management.
Implement Ticketing system on premise
We can implement the same Help Desk ticketing System on the Customer Premises. The software is OTRS 6 Community Edition (this is open source system). The resulting implementation will provide to the customer the independence to produce reports and validate all tickets.
Also the system can be used to automate, Office Systems, Human resources, Legal Area, etc.
Implement Planning system On Premise
We can implement the same Planning System on the Customer Premises. The software is Open Project Community Edition (this is open source system). The resulting implementation will provide to the customer the independence to produce Plans, collect project progress, calculate time and cost deviations, etc.
Also the system can be used by all other company areas as Sales, Marketing, Production, General Accounting, etc.
A Benefit / Feature
About our Company
Our company is an easy to work with, simple steps as we first seek to understand the problem (origin, root-cause, actors, etc) then we present a proposal/plan for resolution that includes a detailed Functional Specification, then we loop between Plan, Proposal, FS; until we agreed with the customer to kick-off the project.
The rest is punctually complying with the plan day by day, with weekly status meetings on which we adjust deviations and review deliverables. We produce always results 100% equal to user expectations. At the end we execute a postmortem analysis.
In Managed services customer create tickets in our Help Desk automated system, thru this system a series of iterations occur between our SAP Consultants and the customer(s), all of them related to the incident, documenting every step of the resolution, SAP Consultants upload all technical documentation, Q & A, test supports, and screen shots needed to close the ticket.
SAP Consultants inform the time invested in every iteration to keep track of the time in support allways transparent to the user
FAQ
A frequently asked question surrounding your service
A frequently asked question surrounding your service
A frequently asked question surrounding your service
A frequently asked question surrounding your service
A frequently asked question surrounding your service
A frequently asked question surrounding your service
A frequently asked question surrounding your service
A frequently asked question surrounding your service
Client Testimonials
UPL Mexico
UPL Costa Rica
UPL Guatemala
Cardone/Tridomex S.De. R. L. Mexico