Welcome to Shine Desk Solutions

Our Services

We offer the following services for SAP ECC 6, SAP S/4 Hana, and SAP Business One in LATAM COUNTRIES

Implement Ticketing system on premise

We can implement the same Help Desk ticketing System on the Customer Premises. The software is OTRS 6 Community Edition (this is open source system). The resulting implementation will provide to the customer the independence to produce reports and validate all tickets. 

Also the system can be used to automate,  Office Systems, Human resources, Legal Area, etc.

Implement Planning system On Premise

We can implement the same Planning System on the Customer Premises. The software is Open Project Community Edition (this is open source system). The resulting implementation will provide to the customer the independence to produce Plans, collect project progress, calculate time and cost deviations, etc.

Also the system can be used by all other company areas as Sales, Marketing, Production, General Accounting, etc.

A Benefit / Feature

About our Company

Contact Us

Our company is an easy to work with,  simple steps as we first seek to understand the problem (origin, root-cause, actors, etc) then we present a proposal/plan for resolution that includes a detailed Functional Specification, then we loop between Plan, Proposal, FS; until we agreed with the customer to kick-off the project. 

The rest is punctually complying with the plan day by day, with weekly status meetings on which we adjust deviations and review deliverables. We produce always results 100% equal to user expectations. At the end we execute a postmortem analysis.

In Managed services customer create tickets in our Help Desk automated system, thru this system a series of iterations occur between our SAP Consultants and the customer(s), all of them related to the incident, documenting every step of the resolution, SAP Consultants upload all technical documentation, Q & A, test supports, and screen shots needed to close the ticket.

 SAP Consultants inform the time invested in every iteration to keep track of the time in support allways transparent to the user

FAQ

A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.

Client Testimonials

"Reduced times to implement localization changes compared vs done by Global (CFDI 3.3 & 4.0), improved PAC communication from ftp to web-services, reduction of time in process communicating with customers & vendors by setting up enhancements on the SAP Monitor screen to issue single and massive transactions to Customers & Vendors Portals."
Diana Oyervides.- IT Manager UPL Mexico
"The enhancement of SAP SD/FICO to access daily the exchange rate from BANXICO, provided us the saving of 1 year of manual update of export invoices, along with eliminating errors in capturing manually the exchange rate.”
A. Reyna.- IT SD Coordinator
UPL Mexico
"After 1 year of trials and errors and lack of results of the previous SAP consultant, the E-INVOICES AND E-CREDIT NOTES for UPL Costa Rica. finally were produced. Documentation was non-existent the Consultants developed new technical documentation, and establish a process to keep communication flowing with the Costa Rica PAC"
Antar Yañez.- Sales & Distriution Coordinator
UPL Costa Rica
"The same case, after 1 year of trials and errors and lack of results of the previous SAP consultant, the E-INVOICES For UPL Guatemala. finally were , produced, documentation was non-existent the Consultants developed new technical documentation, and stablish a process to keep communication flowing with the Guatamala PAC"
Antar Yañez.- Sales & Disribution Coordinator
UPL Guatemala
“Implementation on time of CFDI 4.0 has allow us to comply with the legal & taxation obligatory changes. The solutions have a guaranty of 90 days to correct any issue that could appear.”
Ramon Vazquez.- Finance Controller Cardone Mexico
"Addendas required by our customers as AUTOZONE were implemented, PAC communications. e-Invoices were sent from SAP to improve speed of delivery. All Deliverables were on time and within Budget".
Yesenia Perez.- Sr. Accountant
Cardone/Tridomex S.De. R. L. Mexico

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