{"id":694,"date":"2024-01-19T18:08:40","date_gmt":"2024-01-19T18:08:40","guid":{"rendered":"https:\/\/juancarloscedillo.website\/?p=694"},"modified":"2024-01-30T17:03:09","modified_gmt":"2024-01-30T17:03:09","slug":"need-a-ticketing-system-with-zero-licence-fee","status":"publish","type":"post","link":"https:\/\/juancarloscedillo.website\/index.php\/2024\/01\/19\/need-a-ticketing-system-with-zero-licence-fee\/","title":{"rendered":"Need a Ticketing System with Zero Licence Fee"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"694\" class=\"elementor elementor-694\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a557e7 e-flex e-con-boxed e-con e-parent\" data-id=\"0a557e7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbe149 elementor-widget elementor-widget-image\" data-id=\"9dbe149\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"209\" src=\"https:\/\/juancarloscedillo.website\/wp-content\/uploads\/2024\/01\/IniciadoLaFuncion-HD-300x209.png\" class=\"attachment-medium size-medium wp-image-698\" alt=\"\" srcset=\"https:\/\/juancarloscedillo.website\/wp-content\/uploads\/2024\/01\/IniciadoLaFuncion-HD-300x209.png 300w, https:\/\/juancarloscedillo.website\/wp-content\/uploads\/2024\/01\/IniciadoLaFuncion-HD.png 538w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2770b59 elementor-widget elementor-widget-text-editor\" data-id=\"2770b59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Help Desk\u00a0 en oficina o en Nube<\/strong><\/p><p>Podemos implementar el mismo sistema de tickets de la mesa de ayuda que utiliza Shine Desk Solutions en las instalaciones del cliente, dotandolo de un sistema Help Desk Autonomo y propio. El software es OTRS 6 Community Edition (este es un sistema de c\u00f3digo abierto,el cual no requiere pago de licenciamiento) Shine Desk Solutions ofrece hacer la instalaci\u00f3n total de su proximo Help Desk System Interno\/externo.\u00a0<\/p><ul><li>Nos encargamos de Instalar el sistema operativo en el hardware destinado (Linux &#8211; Ubuntu 20.04 LTS) .<\/li><li>Instalamos el servidor la version OTRS 6.0 common edition\u00a0<\/li><li>Configuramos su catalogo de servicios.<\/li><li>Cargamos la primer version de usuarios, tecnicos, SLAs, Colas de Servicio, notificaciones.<\/li><li>Configuramos OTRS para recibir e-mail tickets.<\/li><li>Opcionalmente Configuramos OTRS para manejo de ITSM y CMDB.<\/li><li>Opcionalmente podemos continuar capacitando al usuario para configurar y agregar mas servicios a su Catalogo de Servicio, siempre cumpliendo con los<a href=\"https:\/\/www.itsm-docs.com\/blogs\/incident-management\"> estandares de\u00a0 ITIL.<\/a><\/li><\/ul><p>La implementaci\u00f3n resultante proporcionar\u00e1 al cliente la independencia para generar informes y validar todos los tickets. Tambi\u00e9n el sistema puede ser utilizado para automatizaci\u00f3n, Sistemas de Oficina, Recursos Humanos, \u00c1rea Jur\u00eddica, etc.<\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7b762 elementor-widget elementor-widget-image\" data-id=\"7a7b762\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"183\" height=\"122\" src=\"https:\/\/juancarloscedillo.website\/wp-content\/uploads\/2023\/10\/meeting-1.jpeg\" class=\"attachment-medium_large size-medium_large wp-image-271\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c838a elementor-widget elementor-widget-text-editor\" data-id=\"88c838a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">Help<\/span><strong><span class=\"Y2IQFc\" lang=\"en\"> Desk&nbsp; on premise or Cloud<\/span><\/strong><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">We can implement the same help desk ticketing system that Shine Desk Solutions utilize at the customer&#8217;s premises, providing a Help Desk System autonomous and propietary. The software is OTRS 6 Community Edition (this is an open source system that does not require to pay any licence fee). Shine Desk Solutions offers to do the complete installation of your next Internal\/External Help Desk System.&nbsp;<\/span><\/p>\n<ul>\n<li id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">We take care of installing the operating system on the intended hardware (Linux &#8211; Ubuntu 20.04 LTS).&nbsp;<\/span><\/li>\n<li id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">We install the server version OTRS 6.0 common edition. <\/span><\/li>\n<li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">We configure your service catalog&nbsp;<\/span><\/li>\n<li id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">We load the first version of users, technicians, SLAs, Service Queues, notifications.&nbsp;<\/span><\/li>\n<li id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">We configure OTRS to receive email tickets.&nbsp;<\/span><\/li>\n<li id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">We configure OTRS for ITSM and CMDB management optionally.<\/span>&nbsp;<\/li>\n<li dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\">\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwjAw9706vODAxV-omoFHZTiCJcQ3ewLegQICRAQ\"><span class=\"Y2IQFc\" lang=\"en\">Optionally we can continue training the user to configure and add more services to their Service Catalog, always complying with <a href=\"https:\/\/www.itsm-docs.com\/blogs\/incident-management\">ITIL standards.<\/a><\/span><\/p>\n<\/li>\n<\/ul>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwify7fLh-qDAxVwkmoFHSk3AbUQ3ewLegQIBxAQ\"><span class=\"Y2IQFc\" lang=\"en\">&nbsp;The resulting implementation will provide the client with the independence to generate reports and validate all tickets. The system can also be used for automation, Office Systems, Human Resources, Legal Area, etc.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f47c2a8 e-flex e-con-boxed e-con e-parent\" data-id=\"f47c2a8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7add578 e-flex e-con-boxed e-con e-parent\" data-id=\"7add578\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Desk\u00a0 en oficina o en Nube Podemos implementar el mismo sistema de tickets de la mesa de ayuda que utiliza Shine Desk Solutions en las instalaciones del cliente, dotandolo de un sistema Help Desk Autonomo y propio. El software es OTRS 6 Community Edition (este es un sistema de c\u00f3digo abierto,el cual no requiere [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":695,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-694","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/posts\/694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/comments?post=694"}],"version-history":[{"count":99,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/posts\/694\/revisions"}],"predecessor-version":[{"id":850,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/posts\/694\/revisions\/850"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/media\/695"}],"wp:attachment":[{"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/media?parent=694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/categories?post=694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/tags?post=694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}