{"id":453,"date":"2023-11-05T22:07:31","date_gmt":"2023-11-05T22:07:31","guid":{"rendered":"https:\/\/juancarloscedillo.website\/?p=453"},"modified":"2024-01-21T10:52:35","modified_gmt":"2024-01-21T10:52:35","slug":"shine-desk-solutions-tools-used-to-provide-services-part-3","status":"publish","type":"post","link":"https:\/\/juancarloscedillo.website\/index.php\/2023\/11\/05\/shine-desk-solutions-tools-used-to-provide-services-part-3\/","title":{"rendered":"OTRS tool used to provide Help Desk services."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"453\" class=\"elementor elementor-453\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcffb8 e-flex e-con-boxed e-con e-parent\" data-id=\"6fcffb8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f28ccbd elementor-widget elementor-widget-text-editor\" data-id=\"f28ccbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Help Desk provisto a traves del software OTRS<\/strong><\/p><p><span class=\"Y2IQFc\" lang=\"es\">A continuaci\u00f3n se muestra un v\u00eddeo de la secuencia de pantallas de como usar el Portal web para ingresar un ticket.\u00a0<\/span><\/p><p><span class=\"Y2IQFc\" lang=\"es\">Y tambi\u00e9n se muestra c\u00f3mo los agentes pueden actualizar y documentar la resoluci\u00f3n en el ticket.\u00a0<\/span><\/p><p><span class=\"Y2IQFc\" lang=\"es\">Haz clic en PLAY y mira el v\u00eddeo para tener una idea de nuestra herramienta.\u00a0<\/span><\/p><p><span class=\"Y2IQFc\" lang=\"es\">Nota.- Esto es s\u00f3lo un vistazo de lo que podemos lograr con nuestra herramienta de mesa de ayuda.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3783e2 e-flex e-con-boxed e-con e-parent\" data-id=\"a3783e2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e317b3a elementor-widget elementor-widget-text-editor\" data-id=\"e317b3a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>.<\/strong><\/p><p><strong><br><\/strong><\/p><p><strong>Help Desk provided thru OTRS software<\/strong><\/p>\n<p>Below is a video depicting the&nbsp; sequence of screens that show how use Web Portal to enter a ticket.&nbsp;<\/p>\n<p>And also how agents can update and document the resolution on the ticket.<\/p>\n<p>Click <em>PLAY<\/em> and watch the following video to get an idea of our tool.&nbsp;<\/p>\n<p>Note.- This is only a glimpse of what we can accomplish with our Help Desk Tool.<\/p>\n<p>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a17f5c e-flex e-con-boxed e-con e-parent\" data-id=\"4a17f5c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0c7ba e-flex e-con-boxed e-con e-parent\" data-id=\"bb0c7ba\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70bc04a elementor-widget elementor-widget-text-editor\" data-id=\"70bc04a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Notes.- This is only a glimpse of what can be accomplished with\u00a0 our Help Desk solution. This tool is offered free of charge for the customers of AMS Support contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-329ceec e-con-full e-flex e-con e-parent\" data-id=\"329ceec\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e6626a elementor-widget elementor-widget-video\" data-id=\"8e6626a\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=JUxUGIAY3hI&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Desk provisto a traves del software OTRS A continuaci\u00f3n se muestra un v\u00eddeo de la secuencia de pantallas de como usar el Portal web para ingresar un ticket.\u00a0 Y tambi\u00e9n se muestra c\u00f3mo los agentes pueden actualizar y documentar la resoluci\u00f3n en el ticket.\u00a0 Haz clic en PLAY y mira el v\u00eddeo para tener [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":464,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/posts\/453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/comments?post=453"}],"version-history":[{"count":55,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/posts\/453\/revisions"}],"predecessor-version":[{"id":777,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/posts\/453\/revisions\/777"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/media\/464"}],"wp:attachment":[{"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/media?parent=453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/categories?post=453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/juancarloscedillo.website\/index.php\/wp-json\/wp\/v2\/tags?post=453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}